Last Updated: May 16, 2026
Thank you for shopping with MOIRANEST. We want you to love your home decor pieces. If something is not right with your order, we’re here to help.
1. Returns
You have 7 calendar days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused and in the same condition that you received it
- The item should be securely packed to avoid damage during return shipping
- Proof of purchase or order confirmation must be provided
Items that have been used, damaged after delivery, or altered are not eligible for return.
Note on Handmade & Decorative Items
Many of our products are individually finished or handcrafted. Minor variations in texture, color, layer lines, or finish are natural characteristics of the production process and are not considered defects.
2. Damaged, Defective, or Incorrect Items
We take great care in packaging all fragile decor items. However, if your order arrives damaged, defective, or incorrect:
- Please contact us within 48 hours of delivery
- Include clear photos of the item and packaging
- Email us at or contact us via WhatsApp at +94 70 889 018
Customers may choose either:
- a replacement item, or
- a full refund
Subject to product availability.
3. Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If approved, your refund will be processed to your original payment method. For cash-on-delivery orders, refunds may be issued via bank transfer.
Please note that processing times may vary depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to our error.
4. Return Shipping Costs
Customers are responsible for return shipping costs for change-of-mind returns.
If the item arrives damaged, defective, or incorrect due to our error, MOIRANEST will cover the return shipping costs or arrange an appropriate resolution.
5. Exchanges
We do not offer exchanges for change-of-mind purchases, including requests for different colors, styles, or products.
Replacements are only provided for items that arrive damaged, defective, or incorrect.
6. Contact Us
If you have any questions regarding returns or refunds, please contact us: [email protected]